Meet Continuity Consulting

From EHR administration to connected tools, our team makes sure technology works the way it should — so you can manage what matters.

How Continuity Consulting Started

Continuity Consulting was shaped by years of firsthand experience in the behavioral health and human services field. As Matt Chamberlain and Rich Daly worked alongside provider organizations, they saw the same challenge appear again and again. Leaders were deeply committed to their missions, yet spending far too much time wrestling with technology that wasn’t fully set up, supported, or optimized to meet their needs. In many cases, organizations had already invested heavily in EHRs and connected systems, but were not getting the value they expected from those tools.

“Most organizations already have the right tools. They just don’t have the support to use them well.”

The issue wasn’t effort or intent. It was a lack of specialized, ongoing support. Systems were partially implemented, workflows didn’t reflect real-world operations, and critical governance and checks were often missing. Leaders knew something wasn’t working, but didn’t always have a clear picture of what “optimized” should look like or how to get there. Without the internal capacity to hire and retain highly specialized expertise, these gaps quietly created strain across the organization, from frontline staff to executive leadership, while draining time, resources, and focus.

“When technology is supported the right way, it creates clarity, confidence, and breathing room for the entire organization.”

Continuity Consulting was created to close that gap. Matt and Rich set out to be a steady, experienced partner who could step in, bring clarity to complex systems, and help organizations make better use of the technology they already have. By reducing operational burden and strengthening the foundation behind the scenes, Continuity helps technology do what it should: support the people doing the work and the communities they serve.

Managing Partners
Matt Chamberlain
Rich Daly
Matt Headshot 2026 - Square

Matt Chamberlain is Managing Partner of Continuity Consulting, LLC, where he helps behavioral health and human services organizations get the most out of their technology and operations. With over 20 years of experience in Healthcare IT, Matthew began his career as a software developer on State Medicaid Management Systems and went on to lead teams across sales, operations, and solutions design. He specializes in streamlining processes, strengthening compliance, and aligning systems with the needs of providers so they can focus more on delivering care.

Rich Daly_Headshot-1

Rich Daly is Managing Partner of Continuity Consulting, LLC, where he partners with behavioral health and human services providers to strengthen operations and maximize the value of their technology. A Penn State graduate, Rich brings over a decade of experience in sales, marketing, and product leadership for SaaS companies serving the healthcare space. He has worked extensively with EHR platforms and provider organizations, helping them streamline workflows, improve efficiency, and stay focused on delivering high-quality care.

Together, they launched Continuity Consulting with one goal: helping providers stay mission-focused by making sure technology supports care, not complicates it.

What We Bring

Continuity Consulting delivers the expertise providers need to keep technology aligned with their mission. Our specialties cover the full technology journey, with services designed to address the specific challenges behavioral health and human services organizations face.

EHR Accountability

EHR Accountability

We take responsibility for system configuration, reporting, workflows, and adoption so your EHR consistently supports your organization.

End User Support

End-User Support

Our team serves as your internal help desk and vendor liaison, giving users reliable support and ensuring accountability.

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Training and Learning Management

Beyond Go-Live, we provide ongoing training, onboarding, and tailored resources to keep staff confident and engaged.

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Operational Innovation

We refine workflows, uncover unused features, and enhance processes so your operations run more smoothly and stay compliant.

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Full Tech Lifecycle Support

We optimize your current tools first, then guide evaluation, implementation, and adoption of new solutions as your needs evolve.

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Data Governance and Reporting

We define clear metrics, establish governance, and design dashboards that turn information into actionable insight.

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Revenue Cycle Assessment

We review payer setups, workflows, and reporting to reduce risk, improve billing accuracy, and capture full reimbursement.

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AI and Connected Technology

We help integrate AI, dashboards, and outcome tools into your systems so they work seamlessly and deliver long-term value.

Join Our Team

We are always looking for people who share our passion for supporting providers through technology. If you have experience in EHR administration, software training, help desk or behavioral health technology, and you want to make a real impact, we’d love to hear from you.

LET US KNOW YOU'RE INTERESTED