OUR FLAGSHIP SERVICE

EHR Administration & Support That Works for You

Your EHR should help you deliver care, not create stress. Continuity Consulting partners with your team to provide dedicated EHR administration and support — filling gaps, strengthening operations, and ensuring your system stays compliant, optimized, and aligned with your goals.

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Provider & Client (1500 x 1080 px)
WHY THIS IS HARD

Even strong teams struggle because EHR administration demands specialized skills, consistent governance, and capacity that many organizations do not have.

  • Behavioral Health Leaders Aren’t Tech Experts by Trade: Most BH providers have someone managing IT infrastructure (networks, PCs, MSPs), but few have dedicated expertise to manage enterprise software like EHRs or to drive strategy and innovation, leaving leaders under-resourced to evaluate, configure, and govern complex applications and creating gaps in stewardship, decision-making, and long-term optimization.

  • Financial Constraints Are Real: Nonprofits operate under tight financial constraints and are often unable to offer competitive salaries, recruiting top talent is difficult when competing with healthcare and the broader tech industry, and technical oversight roles supporting EHRs and data systems are frequently underfunded or unfilled.

  • EHR Experience Is Highly Specialized / Hiring & Retention Is Incredibly Difficult: You need someone who understands healthcare and BH workflows, BH specialty software, and your unique configuration, a skillset that is rare and time-consuming to build internally, while BH organizations struggle to find, vet, and retain talent and leaders are not trained to interview for or assess these roles.

  • It Starts to Feel Like the EHR Is the Problem: Providers blame the software when the real issue is often lack of maintenance, configuration, and governance, which drives backlogs and frustration even though these conditions are common and solvable.

HOW WE HELP

We augment your EHR administration team and take on the daily work that keeps your system compliant, optimized, and aligned with your goals.

  • Administration and Maintenance

  • Workflow & Configuration Optimization

  • Training & End-User Support

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Administration and Maintenance

Keep your system running smoothly with proactive upkeep, vendor coordination, and issue resolution tailored to your organization’s needs. 

  • Manage vendor relationships, coordinate upgrades, and resolve bugs quickly.

  • Handle system upkeep, including user setup, permissions, and access control.

  • Troubleshoot technical issues to minimize downtime and disruption.

  • Keep your EHR current and compliant so staff can focus on delivering care.
Puzzle Pieces Fitting Together

Workflow & Configuration Optimization

Make your EHR fit your operations by aligning workflows, permissions, and features with how your teams actually work. 

  • Assess existing workflows to identify bottlenecks, inefficiencies, and compliance gaps.

  • Optimize configurations so the system supports your clinical, financial, and operational needs.

  • Implement vendor features that often go unused due to limited bandwidth.

  • Streamline daily processes and standardize workflows across teams for greater consistency.
Training & End-User Support

Training & End-User Support

Give your staff the confidence and resources they need to use your system effectively, from onboarding to ongoing help. 

  • Provide responsive end user support to resolve questions and issues quickly.

  • Deliver new user onboarding and refresher training sessions tailored to your organization.

  • Develop customized training guides and materials—not just generic vendor documents.

  • Reinforce adoption through learning resources and hands-on coaching.
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THE IMPACT

When your EHR is managed well, it transforms from a potential burden into a powerful tool.

With Continuity Consulting, you can expect:

  • Leaders free to focus on care delivery and sustainability

  • Backlogs reduced and stalled projects moving again

  • Right-sized support bench that fills gaps in bandwidth and expertise

  • Reduced compliance risk and stronger audit readiness

Bottom Line

When EHRs aren’t properly managed, the hidden costs add up — billing errors, outdated rates, staff turnover, and even expensive system replacements. Many providers assume their EHR is “broken,” when the real issue is lack of consistent configuration, maintenance, and governance.

Continuity Consulting prevents these setbacks and turns your EHR into an asset rather than an obstacle. With us as part of your dedicated support team, you’ll gain peace of mind knowing your system is always optimized, compliant, and ready to support the important work you do.

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